Shipping Information

Progress Mobility offer FREE FREIGHT on all orders over $89, shipped standard ground within the continental USA.

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Some shipping methods have their own restrictions and charges that will be applied to your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Two Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and accepted by 11:00 A.M. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Surcharges

You will be provided with the total shipping cost for your order during Checkout.

48 Contiguous United States

  • Standard Ground

    All items ship for FREE to the 48 contiguous United States via a Standard Ground Service. Your order will be delivered to your Home front door or driveway. You can expect your order to arrive within 4-10 full business days.

  • Two Day or Overnight Delivery Service

    Most Small items may be shipped to the 48 contiguous United States via Second Day or Overnight service. In order for your order to be processed for this expedite service, you must place the order over the Phone before 11:00 A.M. Eastern Standard Time.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout

  • White Glove Delivery

    White Glove Delivery (Premium Freight Delivery), normally 7-14 business days White Glove delivery is available for some Oversized Items. If this option is available it will be noted on the Product Detail page and during checkout. White Glove delivery charges vary according to individual products and exact charges will be noted during your checkout process.

    White Glove delivery is only available for High End Electric Wheelchairs. All other products, such as Beds, Scooters and Lif t chairs are only delivered to your door. The customer is responsible for de-boxing the products and setting them up. This is a simple process, and we can guide you through this over the phone.

Puerto Rico, Alaska, Hawaii or Canada

Most items may be shipped to PR, AK, HI or Canada for an additional surcharge. You will be provided over the phone or by email with a freight quote. The total shipping cost of your order is based on the weight of the total order and delivery service.

P.O. Boxes / Military APO / FPO Addresses

We regret that we are unable to ship orders to PO Boxes or Military APO/FPO Addresses at this time. We deliver most of our orders via UPS, FedEx or Freight Companies, which at this time do not deliver to P.O. Boxes, APO's, or FPO's.

Expected Delivery Time

Please note that expected delivery times will appear on your sales receipt. After your order leaves our warehouse, delivery times vary according to the shipping method you select during Checkout and the location of your shipping address.

Please note that once an order has been placed for a Mobility Product, you will get charged a 25% cancellation charge if you decide to cancel the order. IIf the order has already left our warehouse, you wll be charged a 50% cancellation charge to recall the product.

At time of shipping, if any Progress Mobility Product is out of stock, we reserve the right to give the client a FREE UPGRADE to a name brand scooter of a higher quality, at no extra cost. This scooter will have all of the features as the Progress Scooter, but will be dramatically reduced from the normal selling price. By ordering a progress Executive Scooter, you are agreeing to these Terms and conditions.

These terms are non neogtiable. Please do not order from Progress Mobility unless you agree to these terms and conditions.


Any products that are hygiene related, and any DISCOUNTED PRICE products are unable to be returned. These products have been sold with minimal margins, and hence, there is no room left to accept returns. Please do not buy from the site unless you agree with this condition.

Please note that any customers ordering the New 2013 EW-36 will not receive the scooter for approx 5-10 days, as they are built to order and sent out from AZ.